News Summary

• The biggest shift in AI travel may be happening outside travel, as general-purpose agents learn to book, rebook, and act for the customer.
• ChatGPT, Claude, and Gemini are all moving in that direction, while startups such as Instinct and Town got there faster by connecting directly into email, calendars, messages, browsers.
• Unlike travel-company AI tools that start from a single slice of a customer's behavior, personal agents start with the whole person (calendar, budget, family, loyalty accounts, preferences)