News Summary

• Heathrow Airport has extended its partnership with Adobe and will rebuild its main website on Adobe’s AI customer experience software.
• The new site will run on Adobe CX Enterprise.
• The system uses AI agents, software that can carry out tasks on its own, to manage how a business attracts and serves customers.
• Heathrow will also use Adobe Experience Manager to deliver more personalised content to passengers.
• Neither company gave a launch date for the new website or said how much the deal is worth.