Sometimes Customers Want AI Sometimes They Want Humans. Heres What Founders Should Be Asking.

Image for article Sometimes Customers Want AI Sometimes They Want Humans. Heres What Founders Should Be Asking.
News Source : Entrepreneur

News Summary

  • Nigel Eccles co-founded FanDuel.
  • His next company, BetHog, was a crypto casino.
  • The product the team had built internally, an AI blackjack dealer that banters and remembers you, became so popular with their players that they were much better served by shutting down the casino and selling the dealer to other gaming operators as a B2B product.
  • Eccles: “Within three to five years, I think 80% of live dealers will be AI-powered”
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