News Summary

• Many companies make a purchase without talking to the tech team or understanding how it works first.
• This ends up causing more problems then it solves and upsetting the users.
• Your technology team should always be involved with the purchasing decisions of any new software.
• Throwing money at a problem is rarely the best solution.
• Sadly, this is the way many businesses operate and it costs them a lot of time and money.
• If you enjoyed this story, check out this post about a fast food employee who shuts down a customer angry about her change with a single word.