News Summary

• Entrepreneurs spend time, money and resources chasing growth.
• Growth looks simple on a spreadsheet: add customers, hire people to serve them and watch revenue increase.
• But every new customer brings expectations, communication needs, and exceptions.
• New employees require recruiting, training and supervision.
• Soon, the company isn’t simply doing more work.
• It’s managing more connections among customers, employees, systems, and decisions.
• The next stage is learning how to make businesses simpler, faster, and easier to lead.