News Summary

• Sierra, the customer service agent startup founded by Bret Taylor, announced on Thursday that it has acquired the YC-backed French startup Fragment.
• This is Sierra’s third public acquisition.
• It previously bought Japan-based enterprise AI solutions company Opera Tech (which it acquired in late March) and voice agent company Receptive AI.
• Sierra claims Casper, Clear, and Brex as customers and has raised more than $630 million in funding to date, from investors including Sequoia and Benchmark.