News Summary

• Unthread builds Slack-native, AI-powered support bots for high-profile customers like Intuit, Lemonade, and Automattic.
• The goal is to fix a significant portion of issues automatically and forward the others into specific support tickets.
• The flexibility of the AI-based model means Unthread can build systems just as well for HR, legal, or finance departments.
• Once Unthread is in place monitoring what problems are being reported from where, the team can start automating more tasks.