News Summary

• Enterprise AI can generate recommendations, automate tasks, and help organizations make decisions faster.
• But without an understanding of how a business actually operates, even powerful models can miss the constraints and relationships that determine whether a decision is the right one.
• Devavrat Shah, chief scientist of enterprise AI at Celonis, says context is central to what he calls “decision intelligence” Shah advises organizations to start with a specific business decision, identify its most difficult steps, and test whether AI can improve them.