News Summary

• The "enterprise brain" is a term featuring more and more prominently in the enterprise technology market and at the C-suite level.
• Technology vendors are scrambling to connect internal documents, knowledge bases and structured data systems into a unified architecture.
• Efforts to build an enterprise brain often overlook the intelligence contained in millions of conversations employees are already having with customers, colleagues and candidates across phone calls and messaging channels.
• For any company that is serious about building a true enterprise brain, conversations cannot remain a missing layer of organizational intelligence.