News Summary

• One of the biggest risks executives face is becoming too disconnected from the reality of their own business.
• Frontline exposure gives leaders context that reporting alone cannot provide.
• Leaders who spend time asking questions, listening carefully and observing operations gain a much clearer understanding of how the business actually functions.
• The best information rarely comes from formal meetings.
• It helps executives understand how employees experience the company, how customers interact with the business and where operational friction creates unnecessary complexity.
• The most valuable information is often sitting several layers below the executive team.