News Summary

• Think of it as a mail sorting system for your customer inquiries.
• When a customer sends a request, it’ll be immediately logged into your support system.
• Then, it can be assigned to a specific team or team member based on predefined settings.
• Most support platforms are cloud-based, so scalability is not much of a concern for businesses.
• These platforms are often priced per seat, wherein you pay a monthly or annual fee for each support agent in your company.
• If you hire more support agents, you can create new accounts for them and integrate their work with the existing team.