News Summary

• Businesses say nearly a third of their software budgets goes on upgrades, migrations, and licensing changes they wouldn't have chosen.
• 95 percent of respondents said they had paid for at least one vendor-driven change in the past three years despite expecting worse reliability, performance, or value.
• The most recent vendor- driven change cost respondents' organizations an average of $12.87 million.
• Some 91 percent backed legislation that would give enterprise software customers protections comparable to those enjoyed by long-term residential tenants.