Hiltons AI Trip Planner Wants To Book Your Travel. Customers Arent So Sure Yet.

Image for article Hiltons AI Trip Planner Wants To Book Your Travel. Customers Arent So Sure Yet.
News Source : Entrepreneur

News Summary

  • Hilton's AI Planner has held more than 18,000 conversations with guests.
  • Orlando, Aspen and the Caribbean are some of the top searches.
  • The larger goal is keeping you off apps like Booking.com, Expedia and newer booking upstarts like Uber.
  • More than 80% of Hilton’s business is already direct, and CEO Chris Nassetta calls AI “code for continuing to build more direct lines to our customers’ Only 2% of leisure travelers would let AI book a trip for them.
Tell Hilton you want a winter getaway, and its Hilton AI Planner will hand back a destination, a hotel and a plan for the whole trip.

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