News Summary

• Capital One is positioning itself as more than a credit card company.
• It sees itself as a travel platform, and travel brands should be paying attention.
• For OTAs, hotels, and airlines, the bigger question is what happens as Capital One moves beyond rewards and booking to build more of the travel relationship itself.
• The opportunity is to use that information to make it easier for customers to find what they need based on what Capital One knows about them.
• "No one really owns the customer today.
• They own their own decisions," Moore said.