News Summary

• Businesses are losing billions of pounds every year to ‘shadow work’ - manual tasks outside of people’s core jobs.
• UK employees spend hours a week on this kind of non-core work, and this is only set to increase.
• The drive to adopt the technology is there and for leaders, automating this work should be a high priority but only when clear plans are in place for how to do so.
• Adding more tools won't unlock the next wave of productivity.
• It will only come by integrating intelligence into the operational core, where people and systems come together as one.