News Summary

• The HVAC industry is short roughly 110,000 technicians nationwide.
• Dedicated software turns every job into a record, with service history and equipment details attached to the customer.
• Software automates billing and renewal, rather than chasing every spring and fall.
• Recurring service agreements now make up more than half of total revenue at well-run HVac companies, says Air Conditioning Contractors of America, a trade group for air-conditioning contractors.
• The industry has also grown less patient: 74% expect a repair within 24 hours when their air conditioning fails, with 30% wanting same-day service.