News Summary

• An online travel agent called to try to uncancel a reservation that had been cancelled the day before.
• Even though this person tried to explain that once a reservation is cancelled, it can’t be reinstated, the agent just kept trying to get him to do it.
• It is a very frustrating story to read since I’m sure most people have experienced something similar.
• Have you ever had someone just not paying attention to a word you said?
• Tonight, gentle readers, we shall speak of those most awful and horrible people that our profession must deal with.