News Summary

• Business AI on WhatsApp can be customized based on the business’s own information, allowing them to automate responses to frequently asked questions.
• 91% of online adults in India chat with a business on a weekly basis, making messaging the preferred way for Indians to interact with businesses.
• When there is a more complex query or a specific need that needs to be addressed, a business owner can take over the conversation from the AI agent.
• Over the coming weeks, Business AI will be available for all eligible businesses to use on the WhatsApp Business app.