News Summary

• Salesforce is meeting with some customers as often as once a week for feedback.
• The customer management software giant is crowdsourcing its AI roadmap in real time.
• Salesforce was one of the first companies to launch AI agent management software in late 2024 before agentic AI started to dominate headlines the following year.
• The company has since doubled down and continues to release new products for voice AI and Slack at a rapid pace.“We are literally reacting to it, week by week, month by month.
• That’s been a big change.
• Now we push code, pretty fast, and we have various sorts of gates to try out new features, get earlier feedback before we release it broadly as well,” Krishnaprasad said.