News Summary

• Salesforce launches Agentforce Operations, an artificial intelligence system designed to extend specialized AI agents into the back office.
• Specialized agents that understand company culture, business logic, security, workforce roles and company data take control to build the automations.
• Every action the AI takes is recorded to an audit trail, allowing IT teams to guide the agents, find out where things went wrong and quickly get back on track.
• Salesforce said Operations is available today.
• Broader ecosystem integration, including the ability to auto-synchronize data and trigger actions with Salesforce Flow, is expected to enter beta mode during May 2026.