Why personalized guest experiences matter to Collared Martin Hospitality

News Source : Revinate.com

News Summary

Steven Rubin, CEO of Collared Martin Hospitality, joins Revinate CMO Karen Stephens.
Steven harnesses power of data and the power of the voice channel to reclaim dissatisfied guests.
According to Steven, it’s how authentic communication like this transforms service challenges into loyal stories.
Steven urges hoteliers to ask the right questions and truly get to know guests.
The information shared in those conversations becomes a powerful tool for future marketing and upsell opportunities that some hoteliers fail to leverage.

In this weeks episode of Hotel Moment, Steven Rubin, CEO of Collared Martin Hospitality, joins Revinate CMO Karen Stephens, with the answer on how to keep the soul of hospitality alive. And its simpl [+30637 chars]

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Why personalized guest experiences matter to Collared Martin Hospitality

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