Predictions 2026 How Financial Services Can Thrive Amid AI Disruption

Image for article Predictions 2026 How Financial Services Can Thrive Amid AI Disruption
News Source : Forrester.com

News Summary

  • Financial institutions face a perfect storm of technological disruption, shifting consumer behaviors, and intensifying competitive pressures.
  • By 2026, FIs will see human visits to their websites drop by 20% while machine-initiated traffic surges by 40%.
  • Consumers will increasingly rely on AI agents for queries such as “best mortgage rates” or “how much to save for retirement.” To compete in this zero-click world, banks must invest in machine-readable content, real-time APIs, and transparent pricing.
As we look ahead to 2026, financial institutions (FIs) face a perfect storm of technological disruption, shifting consumer behaviors, and intensifying competitive pressures. Artificial intelligence ( [+3304 chars]

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