News Summary

• Transparency is one of the most valuable traits in trust-building communication.
• Openness from leadership that focuses on the ‘why’ behind decisions and policies can help employees have greater confidence and trust in their organization.
• For customers, consistent experiences and quality are key to maintaining loyalty.summarize in 5 sentences: ByKate Vitasek,Senior Contributor.Building trust across an organization has bottom line benefits.
• A PwC survey shows the biggest risks executives see when employees don’t trust their employer are to productivity (cited by 42% of executives), product and service quality (41%), operational efficiency (40%) and profitability (38%).