News Summary

• Health systems are fielding more IT requests than their teams can deliver.
• In a recent healthsystemCIO webinar, leaders from Dana-Farber Cancer Institute, Reid Health and Deborah Heart & Lung Center detailed how they are meeting that surge.
• The root cause is structural.
• The IT function remains the one place “everyone needs to go,” said Naomi Rapoza Lenane, CIO/VP of Information Services, Dana-farber Cancer.
• At Reid Health, a 274-bed regional organization serving roughly 400,000 residents in Indiana and Ohio, demand frequently arrives simultaneously from ED, nursing and physician leaders, often for the same small pool of Epic-certified analysts.