News Summary

• You can use the ADR process if you have submitted a claim for detailed assessment and if both of the following apply.
• Case management is a process used to identify the source of any delays in progress or disagreements and find solutions to move the case forwards.
• The Independent Panel will independently assess claims, using relevant experts in their fields, according to the Independent Panel terms of reference.
• Sir Gary Hickinbottom, Chair of the HCRS Independent Panel, oversees the scheme-wide process and can step in to manage cases where needed.