News Summary

• SMEs report high levels of technology adoption and emphasise the crucial role it plays in business success.
• We created a 5-stage customer journey to reflect how people adopt new technology step by step.
• Businesses value reliable, personalised support and advice to help them navigate these digital adoption challenges.
• You can also read the SME Digital Adoption Taskforce: final report.
• The report sets out an ambition for growth and prosperity for SMEs through the adoption of digital technology and a 10-step action plan for government.