Decoding Guest Feedback Insights on AI and Review Trends for Hoteliers

News Source : Hospitality Net

News Summary

A recent Shiji Buzz Webinar brought together leading industry leaders to discuss the future of guest reviews
Booking
com has recently updated its system, shifting from a simple three-year average to a new model that places greater weight on the most recent reviews
People are moving away from long, wordy essays and feedback is becoming more concise

The world of guest reviews is constantly moving. New technologies are changing how guests share feedback. They also change how hotels manage their online reputation. It is a critical part of hotel ma [+7998 chars]

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