The Guidelines Executives Can Follow When They Make Public Apologies

News Source : Forbes
News Summary
- The apology by Patti LuPone for what she said about two other Broadway stars is a reminder for
- More executives about the guidelines to follow when they make a public apology
- “Your tone also matters a lot
- This isn’t the time for legal language or branding spin
- The goal is to show where it happened, and say it clearly,” Nikki Jain, a public relations strategist at Sprout PR, counseled
The apology by Patti LuPone for what she said about two other Broadway stars is a reminder for ... More executives about the guidelines to follow when they make a public apology. (Photo by Michael Lo [+6998 chars]