Can we do AI, Guest Experience and Human Touch? with Csar Prez of Vincci Hotels
News Source : Hospitality Net
News Summary
- César Pérez, Director of Quality and Sustainability at Vincci Hotels, spoke to Shiji Insights
- He discussed hyper-personalization, employee satisfaction, and the role of technology
- He said technology should enhance rather than replace the human aspect of hospitality
Recently, I had the opportunity to sit down withCsar Prez, Director of Quality and Sustainability atVincci Hotels, for another episode of the Shiji Insights podcast. Our conversation touched on sev [+9706 chars]