News Summary

• Unlike a simple search tool, which returns the same results every time based on relevance, the "Ask" program generates an answer based on specifics mentioned in the query, like device type or operating system.
• Apple is working on AI toolsApple is reportedly testing an AI tool called "Ask" for AppleCare support advisors that generate answers using data learned from an internal database.
• It is a tool that automatically generates responses to technical questions based on information from Apple's internal database.
• According to a report from MacRumors based on obtained information on the project, Apple launched a pilot program that provides select AppleCare support advisers an AI tool called "Ask."
• The "Ask" tool attempts to avoid this behavior by being trained only on its internal database with additional checks that ensure responses are "factual, traceable, and useful."
• The leaked information wouldn't use language like "generate" or "factual" if it was a generic search and fetch tool.