News Summary

• Ben Thompson said he felt embarrassed as someone who works in tech.
• He was referring to how he felt while trying to help his mom get control of her digital life.
• I hear this a lot from family and friends who sit outside tech, he said.
• And to them I am a representative, a connection, to this pain in their lives.
• And I, too, am embarrassed on behalf of the tech industry — by our collective failure, Thompson said.
• The episode of Dithering airs tonight at 10 p.m. ET on CNN.