SaaS companies newest rivals are their own customers

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News Source : Business Insider

News Summary

  • Companies big and small are embracing a DIY approach to software.
  • With the help of AI, they're building tools that they could otherwise purchase from large enterprise software vendors.
  • The trend "is going to erode a bit of the walled garden," an HR-tech industry analyst said.
  • The DIY movement is notable given that investors erased hundreds of billions of dollars from software companies' market values earlier this year over concerns that AI could make it cheaper for businesses to build software than to buy it.
Last year, employees at Spotify built HR Bot, a program that serves as a personalized HR help desk.

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