News Summary

• The saying “the customer is always right” dates back to the early 20th century.
• u.s. customer satisfaction fell from 76.7 in the first quarter of 2026 to 76.1 in the second.
• Forbes contributor Micah Solomon: “There is rarely value in correcting a customer when they’re wrong,” arguing that it’s “usually, exactly the wrong thing to do, especially if they're mad as a hornet at the moment”