Your First Impression Lives in the Details Heres How to See Your Business the Way Your Customers Do
News Source : Entrepreneur
News Summary
- Every glance, every greeting, every scuff on the floor tells your customer something about you before you say a word.
- A smudged glass door.
- A sign held up with peeling tape.
- A holiday promotion still hanging in the spring.
- A flat team communicates something even when nothing technically goes wrong.
- An enthusiastic, knowledgeable one makes customers feel they chose the right place to spend their hard earned dollars.
- Most owners find this eye-opening because their business is failing.
Opinions expressed by Entrepreneur contributors are their own.Key Takeaways Before a customer says a word, your space is already speaking for you.
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