News Summary

• Entrepreneurs can build and maintain a first-rate customer experience at the same time.
• Make business development part of your weekly routine instead of relegating it to "off-hours" Build repeatable processes before you’re in desperate need of them.
• Learn when (and when not) to delegate tasks that benefit most from your experience, such as strategic planning, account management and high-level client relations - all of which contribute to business development..
• Communicate before clients ask.