Rates, Digital Support Boost Small Business Insurance Customer Satisfaction JD Power

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News Source : Carriermanagement.com

News Summary

  • One-third (33%) of small commercial insurance customers experienced a rate increase this year, down one percentage point from last year.
  • Erie Insurance ranked highest in customer satisfaction among small commercial insurers, with a score of 760.
  • Chubb (746) ranked second and Allstate (732) ranked third in JD Power’s 2026 u.s. Small Commercial Insurance Study that surveyed 2900 customers earlier this year.

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