News Summary

• Software developers learn early in their careers that nothing is more urgent than fixing a production outage.
• But for the development team, the development pipeline is a production system.
• If the code can’t compile, the developers are unable to do their jobs.
• For the QA team, this is aproduction outage.
• Fixing this should be a top priority for the software development team..
• In manufacturing, there are extensive processes and procedures on how to prevent and minimize downtime on the assembly line.
• 1 And similar processes exist for IT service outages.
• But I’ve found that most of those focus on outages in the service provided to customers, not for the people responsible for building and supporting the services.