News Summary

• Kinney Drugs implemented a new AI assistant for prescription refill services.
• Customers say it’s doing the opposite.
• Delays have grown between physicians ordering drugs and the pharmacy processing them.
• The system has been unable to locate longtime customer accounts, has ordered incorrect dosages and has failed to notify customers when refills were ready for pickup.
• The AI assistant, which Kinney Drugs named Burt, after its founder, was built by a third-party AI pharmaceutical company, Synerio.