News Summary

• "Agentic AI" is less about standalone tools and more about embedding intelligence into the core of how work gets done.
• It can interpret intent, break down objectives into tasks, and interact with multiple systems to complete them with minimal human intervention.
• In a banking context, that might mean supporting a customer through a complex journey - not just answering questions but anticipating needs and guiding outcomes.
• The focus is not on the technology in isolation, but on how it simplifies processes and improves customer service at scale.