Marc Benioff uses AI to find out what employees are complaining about on Slack

Image for article Marc Benioff uses AI to find out what employees are complaining about on Slack
News Source : Business Insider

News Summary

  • Salesforce CEO Marc Benioff said he uses Slackbot to query information about Salesforce in real time.
  • "We're reading that now through the AI and we can tell you more about your business than you know," he said.
  • Microsoft has integrated Copilot across Teams, Outlook, Word, and Excel, allowing its AI assistant to summarize meetings, scan messages, identify action items, and answer questions using companywide data.
  • Google is pursuing a similar strategy with Gemini inside Workspace, where the AI can analyze emails, documents, calendars, and chats to generate insights and automate workflows.
Salesforce CEO Marc Benioff.Chris J. Ratcliffe/Bloomberg via Getty Images Marc Benioff said Slacks AI agent can identify what employees are upset about.

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