News Summary

• Kellee Franklin: We have spent decades optimizing a system that was not built to heal.
• Franklin: In the rush to do more, faster, we have lost something irreplaceable: the human connection that lies at the heart of healing.
• She says the future of care must be human-centered, with technology as an ally, not an agitator.
• Franklin says this future rests on four pillars: liberating clinicians, designing for resilience, committing to learning, and personalizing care.