News Summary

• Shadow IT is the use of any software program, hardware or online service without formal oversight from an organization's IT department.
• Boston Consulting Group's 2025 "AI at Work" study found that 54% of the more than 10,000 employees surveyed used unauthorized AI tools to complete their work.
• While the legitimate use of AI can support critical business functions, businesses must manage it carefully, they say.
• The aim is to transform shadow AI from a hidden problem into a governance issue that organizations can tackle.