News Summary

• Fake artists and counterfeit songs are flooding Spotify and Apple Music, siphoning real royalties.
• Mobile gambling is eating Las Vegas’s lunch, and the city is pivoting to tech and logistics to survive.
• Companies have figured out that bad customer service is more profitable than good customer service.
• “Our product will make you economically useless, and possibly kill you” is not a value proposition.
• The great care home cash grab: how private equity turned vulnerable elderly people into human ATMs.