News Summary

• As of April 1, passport applicants will get a full refund of their passport fee if it takes more than 30 business days to process their application.
• The refund will be automatic.
• The clock will start when a complete application is received by Passport Canada.
• It will end when the passport is printed and verified.
• The guarantee will provide ‘a clear and consistent standard’ for applicants, said Lena Metlege Diab, federal IRCC minister.
• However, mailing time is not included.
• Neither is additional review time for complex applications or holds on an application while the passport office collects additional information.