News Summary

• In AI B2B, deployment is the new constraint — not retention.
• The real issue most founders miss: They scale sales aggressively, then wonder why churn is brutal.
• The answer is almost always that they starved the implementation team.
• What I’d actually recommend: Don’t choose.
• Sequence it.
• Get one really strong FDE embedded with your top 3-5 customers.
• Document what they do.
• Systematize the training.
• Then hire CSMs to maintain those relationships at scale.