Canadians should not take it if the CRAs 100day improvement plan doesnt offer up real solutions
News Source : Financial Post
News Summary
- Finance Minister François-Philippe Champagne made a surprise announcement that Canadians deserved better from the Canada Revenue Agency’s call centres.
- He said he had instructed the CRA to come up with a 100-day plan to improve.
- The CRA has been keeping Canadians up-to-date with a website that has been tracking progress on its announced to-dos.
- Some of the improvements are pretty good, but there is still a long, long way to go to bring CRA service standards into the current century.
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