News Summary

• The discourse on soft skills is not new, but its urgency has grown in the digital era.
• Soft skills, once seen as complementary, are now central to how organizations adapt, lead, and thrive in disruption.
• While AI cannot feel, it can provide feedback loops that sharpen a facilitator's empathic response.
• AI is promising, but it is not perfect.
• It: cannot replicate what Carl Rogers, the humanistic psychologist, called "unconditional positive regard" The essence of facilitation lies in presence, trust, and authentic human connection.