News Summary

• A CRM for retail helps retail businesses manage customer interactions, sales processes, and data across multiple channels including online stores, physical locations, and mobile apps.
• HubSpot powers customer relationship management for thousands of retail companies worldwide, from small boutiques to enterprise chains.
• Retail businesses report saving 4-6 hours per week per employee when using CRM automation features.
• Retail accounted for 23.5% of the CRM market share in 2022, with HubSpot's retail CRM capabilities including inventory integration, customer segmentation, and omnichannel communication tools.