I Refuse To Talk To AI
News Source : Forbes
News Summary
- Sixty-six percent of U
- S
- customers say that when it comes to getting help, resolving an issue or making a complaint, they only want to speak to a live person
- 34% said they stopped doing business with a company or brand because self-service options were not provided
- Baby Boomers show the strongest preference for human interaction
The majority of customers prefer humantohuman interaction over AI.gettyIf you want to anger your customers, make them do something they dont want to do.Sixtysix percent of U.S. customers say [+4535 chars]
Never miss a story from us, subscribe to our newsletter