Still Taking Calls After 30 Years TPs Miranda Collard on the Human Side of CX
News Source : CMSWire
News Summary
- Miranda Collard, Global Chief Client Officer at TP, talks about the future of customer experience
- Collard: "We're starting to see, you know, that we're past the ideation phase in really mapping the generative and AI tools and technologies" "It's like the EX for the agent and the CX for the customer, right? And connecting those two is such a challenge," Collard says
The GistAI with a human core.Teleperformance is embracing generative AI not just for automation, but to elevate agent performance, retention, and customer satisfaction.Agent experi [+22333 chars]
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